Terms and Conditions

• ‘Business Day’ means any day other than a Saturday, Sunday or bank or public holiday in England.

• ‘Delegate’ means any individual (which may include you) enrolled on the Programme.

• ‘Fees’ means the price of the Programme specified on our website at the time you enrol.

• ‘Intellectual Property Rights’ means trademarks, service marks, trade and business names, domain names, design rights, copyright, moral rights, know-how, rights in databases, rights in inventions, patents, and all similar rights worldwide.

• ‘LMS’ means the online learning management system (currently LearnWorlds) through which the Programme is hosted and delivered. The LMS provides the course player, assessment tools, discussion forums, reporting and the delegate-facing website (GFI Academy).

• ‘Programme’ means the GFI Certificate in Financing Greener Homes, delivered via the LMS.

• ‘Training Materials’ means any materials or documents provided by us in connection with the Programme, whether provided before, during or after the Programme.

• ‘Scholarship Scheme’ means the funded scholarship programme operated in partnership with Lloyds Banking Group (LBG), under which selected Delegates receive a funded place on the Programme.

Our acceptance of your enrolment will take place when you receive a confirmation email form us. At that point, a contract will come into existence between you and us. You will usually receive your confirmation email within 30 minutes of completing your enrolment. If you have not received it within 30 minutes, please check your spam or junk email folder before contacting us.

All enrolments are non-transferable and may not be sold or transferred by you without our consent. Please contact us at training@gfi.green if you would like to discuss any changes to your enrolment.

For Delegates enrolling via the Scholarship Scheme, places are awarded on a competitive basis. For LBG staff enrolled as part of the internal cohort, enrolment will be facilitated directly by LBG without requiring a formal application. These Delegates will receive a welcome email upon enrolment. Receipt of an application does not guarantee a place. Successful applicants will be notified by GFI and/or LBG and enrolled directly into the LMS platform. The Scholarship Scheme application window, eligibility criteria and selection process are as set out on the Programme landing page, accessible from the GFI website.

We will use reasonable endeavours to ensure that the LMS platform remains available. However, we cannot guarantee uninterrupted availability and accept no liability for any temporary interruption due to scheduled maintenance, technical issues, or circumstances outside our reasonable control.

We have carried out extensive due diligence on our chosen platform provider and have confidence in its capability to deliver a high-quality learning experience. In the rare instances where learner outcomes are adversely affected by technical difficulties caused by a platform outage (e.g. downtime during an exam, loss of progress), we would work with the individual to resolve the matter fairly on a case-by-case basis. Delegates should contact training@gfi.green if they encounter any such issues. See ‘5.3 Technical Failures’ for more information.

The information and guidance provided as part of the Programme is based on best available information at the time of communication and is for general information purposes only. The Programme does not constitute financial, investment or any other type of professional advice.

The Programme is provided for educational and training purposes only. It is designed to enhance professional knowledge and understanding of green home finance products, policy frameworks, and market developments. Nothing in the Programme should be construed as a personal recommendation to enter into any particular transaction, product, or course of action. Delegates must not rely on the content of the Programme as a substitute for independent professional advice tailored to their specific circumstances or those of their clients. The Programme does not authorise or qualify Delegates to provide regulated financial advice. Delegates remain responsible for ensuring they operate within the scope of their own professional qualifications, regulatory permissions, and firm authorisations.

4.1 Content Review and Updates

Programme content is reviewed on a quarterly basis. Time-sensitive content (including, but not limited to, government grant schemes, regulatory requirements, interest rates and products availability) is flagged within the Programme and may be updated more frequently, or caveated that the video content is subject to change and guidance given on how to find the latest updates. GFI will notify London Institute of Banking and Finance (LIBF) of any significant content or structural changes prior to implementation, though this does not normally include changes required to ensure the course content remains relevant and up to date. A Change Log is maintained and available to LIBF upon request.

4.2 Discussion Forum and Community

The Programme includes access to a discussion forum within the GFI Academy dashboard, where Delegates may post questions and comments as they progress through the course. GFI and/or its nominated team members will monitor the forum and endeavour to respond to queries in a timely manner. GFI reserves the right to moderate, remove or disable the discussion forum at any time. By using the discussion forum, Delegates agree to act respectfully and in accordance with GFI’s community guidelines, which are available on the platform. Delegates must not post content that is unlawful, offensive, defamatory, misleading or in breach of any third party’s rights. The Delegates agree that you must not use forums or any course activity to discuss, coordinate or exchange information in a way that could restrict, distort or prevent competition, including any anti competitive agreements or conduct.

GFI does not accept, and to the extent permitted by law excludes, liability for any loss arising from relying on information provided during the Programme that may have become outdated since the date of publication.

5.1 Assessment Form

The Programme includes a final, timed multiple-choice assessment of 40 questions. The pass mark is 60%. The assessment draws from a question bank of questions, with questions selected randomly across all four chapters of the Programme, with even weighting to ensure balanced coverage of all key areas. The assessment is designed to test embedded learning and can be taken on demand after completion of the preceding modules.

The timed assessment must be completed in a single sitting once started. Delegates should ensure they have sufficient time available and a stable internet connection before beginning the assessment.

5.2 Resit Policy

Delegates who do not achieve the pass mark may re-attempt the assessment up to two (2) times. The following applies:

• First resit: available immediately following an unsuccessful attempt, at no additional charge.
• Second resit: available immediately following an unsuccessful second attempt, at no additional charge.
• GFI will use reasonable endeavours to enforce the attempted resits within the ten (10) week course window.

Where a Delegate has exhausted all three attempts (original plus two resits) and has not achieved the pass mark, they will not be issued a certificate. GFI will be notified automatically by the LMS upon a third failed attempt and reserves the right to assess on an individual basis any additional resit attempts. Self-funded Delegates wishing to discuss re-enrolment options should contact training@gfi.green. Scholarship Delegates should contact GFI directly.

GFI reserves the right to investigate and suspected assessment malpractice, including but not limited to sharing of assessment content, impersonation, or use of artificial intelligence to complete the assessment. GFI may withhold, suspend or revoke certification where malpractice is identified.

5.3 Technical Failures

If a Delegate experiences a verified technical failure during a timed assessment sitting (for example, a platform outage confirmed by GFI or the LMS provider), GFI will use reasonable endeavours to reinstate the attempt at no additional charge. Delegates should contact training@gfi.green as soon as practicable after the incident.

The graduation event to recognise Programme completers on the Scholarship Scheme is planned for 2026 in partnership with Lloyds Banking Group, who will be responsible for hosting arrangements. Further details will be communicated to eligible Delegates in advance.

Certificates are issued only to Delegates who appear on a confirmed pass list. GFI reserves the right to withhold certification pending resolution of any dispute, complaint, fraud or malpractice investigation.

8.3 Scholarship Delegates
Scholarship Delegates are not entitled to a refund as they have not paid Fees. If a Scholarship Delegate is unable to complete the Programme, they should contact GFI at training@gfi.green as soon as practicable. GFI and LBG reserve the right to reallocate a Scholarship Delegate's place to another applicant on the waiting list if the Delegate withdraws or is unable to complete the Programme.

8.4 Deferrals (Exceptional Circumstances)
We recognise that Delegates may be unable to complete the Programme due to maternity leave, paternity leave, extended sick leave, or other unforeseen personal circumstances. In such cases:

8.5 Refund Processing 

Any refund due will be paid to the original payment method within 21 Business Days of the notice of cancellation. 

We grant you a non-exclusive, non-transferable, non-sublicensed and royalty-free licence to use the Training Materials to the extent necessary to enable you to make reasonable personal use of, and take part in, the Programme. You shall not use the Training Materials for any other purposes, including repurposing, commercialising, sharing with third parties, or uploading to any external platform, without our prior written consent.

Examples of adjustments available include additional time for the times assessment, alternative material formats where practicable, and adjustments to the recommended completion timeline. A reasonable adjustments policy is available upon request by contacting training@gfi.green. 

If you require a reasonable adjustment, please contact training@gfi.green as early as possible, preferably prior to commencing your enrolment – and no later than ten (10) Business Days before you intend to sit the final assessment. GFI will confirm any agreed adjustment in writing within five (5) Business Days of your request.

If you have a concern about any aspect of the Programme, please contact us by emailing training@gfi.green. We will acknowledge your complaint within three (3) Business Days and aim to provide a full response within ten (10) Business Days. 

If you are not satisfied with our response, you may escalate your complaint to the GFI Programme Director by writing to GFI Solutions Ltd, 6 St. Andrew Street, Ground Floor, Farringdon, London, EC4A 3AE.

We are committed to protecting and respecting your privacy. When you enrol on the Programme, we will collect certain personal data from you (such as your name, email address, and payment details where applicable) in order to fulfil your enrolment and deliver the Programme. This includes data collected via the pre-training questionnaire, post-training feedback form, and the assessment platform.

Programme delivery involves use of the LearnWorlds LMS. LearnWorlds processes personal data as a data processor on GFI’s behalf. For the purposes of GDPR, GFI (via GFI Solutions Ltd) is the data controller in respect of Delegate personal data. LearnWorlds’ privacy policy is available at www.learnworlds.com/privacy-policy/. GFI’s privacy policy is available at www.greenfinanceinstitute.com/privacy-policy/ .

For Scholarship Delegates, certain personal data, including name, work email address, job role, FCA firm reference number, and course engagement data (including progress, assessment scores and activity logs), may be shared with Lloyds Banking Group as co-administrator of the Scholarship Scheme, solely for the purposes of delegate vetting, progress monitoring and graduation event administration. 

Data collected via the platform’s reporting and analytics tools (including module completion rates, assessment scores, and login activity) will be used by GFI to monitor programme quality and report to LIBF as part of the annual accreditation review process. Anonymised and aggregated data will be shared with LIBF.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter where exclusion of liability is unlawful.

Subject to the above, we shall not be liable for any loss of profit, loss of or damage to data, loss of anticipated savings, loss of or damage to reputation or goodwill, or any indirect, special or consequential loss.

Subject to the foregoing paragraphs, our total liability to you for any losses or liability arising under or in connection with your enrolment or the Programme shall be limited to the total Fees paid or payable by you or your sponsoring organisation or the aggregate sum of £500 (whichever is lesser) .

We reserve the right to withdraw at any time Programme and to make changes to the Programme with its content.

If any provision of these Terms and Conditions is or becomes invalid or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid and enforceable. We reserve the right to may update or amend these Terms from time to time by giving notice to you including by publishing the updated Terms on its website. Any such changes will take effect from the date specified in the notice or, if no date is specified, from the date the updated Terms are published. Your continued use of the Services after the effective date of any update constitutes acceptance of the amended Terms.

Any disputes or claim arising out of or in connection with these Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

Email: training@gfi.green

Post: GFI Solutions Ltd, 6 St Andrew Street, Ground Floor, Farringdon, London, EC4A 3AE