Frequently asked questions 

 Once your application has been accepted, you will receive an account setup email from training@gfi.green. Use the link in this email to create your password, then sign in using your email address and new password.

Please check your spam, junk, and/ or promotions folders. If you still cannot locate the email, please contact training@gfi.green. with the email address you used to register.

On the login page, click the ‘Forgot Password’ link beneath the sign-in fields. Enter the email address you registered with, and you will receive a password reset link. Please check your spam or junk folder if the email does not arrive within 10 minutes. If you continue to experience difficulties, please contact training@gfi.green.

First, double-check that your email address and password have been entered correctly. If you’re still unable to log in, reset your password using the “Forgot password?” option. If you continue to experience issues, please contact training@gfi.green for support.

Please ensure you are using the same email address you registered with. If you registered via a scholarship link, your access may be tied to a specific email domain. If the issue persists, please contact training@gfi.green.

Yes. Once logged into the course , click on “Account” in the top navigation bar. Click “Edit” to update your personal details. From here, you can change your username, full name, email address, and any other information provided when you signed up.

Navigate to “My courses” in the top menu to access the Certificate in Financing Greener Homes course.

Yes, your progress is saved automatically so you can resume where you left off. However, the assessment must be completed in one sitting, so ensure you have a stable internet connection and enough uninterrupted time.

The course will take an estimated 7.5 hours to complete over 10 weeks (i.e. approx. 45 minutes per week):

The course is designed to be completed sequentially, so some chapters may be locked until you have completed the preceding sections.

Additionally the course is designed to be completed over a ten‑week period, with course content released gradually to support effective learning and allow time to apply what you learn in practice. As a result, some chapters and sections will not be available until a scheduled release date.

You will receive an email notification each time new content becomes available. You can also track your progress and see when the next chapter will be released directly from your course player dashboard or the after login page.

If you believe you have completed the required sections and content is still inaccessible, please contact training@gfi.green with a screenshot of the issue.

The Certificate in Financing Greener Homes is designed to be completed over a 10-week period, with course content released gradually to support effective learning and allow you to apply what you learn in practice. 

Please try the following steps: (1) refresh the page; (2) clear your browser cache and cookies; (3) try a different browser (we recommend Google Chrome or Microsoft Edge); (4) check that your internet connection is stable. If the issue persists after these steps, please contact training@gfi.green. with details of the browser and device you are using.

The course can be accessed on mobile phones and tablets; however, we recommend using a laptop, tablet or desktop for the best learning experience.

The enrolment window runs until the end of Q2 (30 June 2026). Learners must complete the course within ten (10) weeks of commencing the programme.

You may complete the course at your own pace within this period. We recommend setting aside approximately 7.5 hours of study time in total. The course will take around 450 minutes to complete over 10 weeks. (i.e., approx. 45 minutes per week)

Yes, while you are enrolled in the course, you can revisit completed chapters at any time, including videos and questions. After the 10-week course period ends, you will no longer have access to the video content or questions. However, you will retain access to the resource hub, which includes summaries of key concepts, a glossary, conversation starters, and further reading materials. You will also be able to download your certificate at any time.

Learners may re-attempt the assessment up to two times. If you have used all three attempts and one of these was submitted early or by mistake, please contact training@gfi.green.

You are allowed up to two resits. All attempts must be completed within the 10-week course window.

Yes. The assessment consists of 40 questions and must be completed within 45 minutes. It is completed in one sitting and cannot be paused once started, so please ensure you have a stable internet connection and enough uninterrupted time before starting. You may choose to take it at a time that best suits you.

If you experience a technical disruption during your assessment, please contact training@gfi.green as soon as possible with the following information: the date and approximate time of the issue, a description of what happened, and any error messages or screenshots if available. We will review your case and, where appropriate, arrange for you to retake the assessment.

60%. You will receive your results immediately after the assessment. 

Upon successful completion of the course and assessment, your LIBF-accredited certificate will be issued digitally via the platform. It will be available in both the course player and your profile once you have passed the final assessment. [Insert any detail on graduation events if relevant.]

You can access the course community directly within the course player or via the Community tab on the course page after logging in. This is where you can join discussions, share insights, and engage with other learners. Please ensure you follow the community guidelines when posting or interacting.

The scholarship is available; the broker scheme is open to residential and buy-to-let mortgage intermediaries in the UK. Full eligibility details are available on the application page. If you are unsure whether you qualify, please contact training@gfi.green.

Scholarship applications are reviewed on a after the 1 May application deadline. You will receive an automatic confirmation email immediately after submitting your application. A separate email confirming whether your application has been successful or not will be sent on 11 May. If you have not received either email, please contact training@gfi.green.

Scholarship places are non-transferable and are allocated to the individual named in the application. If you are unable to take up your place, please email training@gfi.green. so that the place can be released for another applicant.

We recommend using a desktop or laptop computer with the latest version of Google Chrome or Microsoft Edge. The platform is fully supported on mobile devices; however, we recommend using a laptop, tablet or desktop for the best learning experience.

No. The course is delivered entirely online via your web browser. No additional software downloads are required.

Some corporate firewalls or network security settings may restrict access to certain online content, including video or interactive elements. Please try accessing the course from a personal device or network. If this is not possible, you may wish to speak with your IT department about whitelisting the course platform domain.

For any queries not addressed in this FAQ, please email training@gfi.green.

We welcome feedback from learners. Once you have completed the course, a feedback form will be available for you to fill in. You can also email your comments or suggestions to training@gfi.green.Your feedback helps us to continuously improve the programme

We are committed to making the programme accessible. If you have a specific accessibility requirement, please contact training@gfi.green  in advance of beginning the course so that we can discuss how best to support you.